We value the trust that you place in us by sharing your personal data with us. “The Arcade Vaults” takes your privacy seriously and is committed to handling your personal data in a way that is fair and worthy of that trust. “The Arcade Vaults” will take all reasonable steps to protect your information from misuse and keep it secure.
WHO WE ARE
“The Arcade Vaults CIC”, 27-31 High Street Arcade, Cardiff, CF10 1BB is responsible for your personal data.
PERSONAL DATA WE COLLECT
The information we collect about you when you contact “The Arcade Vaults” about our services may include the following (jointly referred to as: 'personal data'):
Your contact details: Your name, postal address and other contact details, such as your telephone number and e-mail address. This is for the purposes of being able to respond to or maintain contact with you.
- Your reviews: The opinions, experiences, preferences and interests, and product or event reviews that you publish on our website or share with us online or through social media, such as your experiences and tips regarding engaging with “The Arcade Vaults”.
- Your communication data: Your requests, any complaints you may have and any other data that we receive if we communicate with you via e-mail, online or via social media.
WHAT WE DO WITH YOUR PERSONAL DATA
“The Arcade Vaults” collects and uses your personal data for the purposes set out below. Please be informed that insofar “The Arcade Vaults” already holds information about you, “The Arcade Vaults” may use that information for the same purposes.
To receive and process your enquiry regarding our services:
In order to manage and handle your enquiries (online and by telephone) and to provide you with the services you request from us, including handling your requests and processing referrals to support you in using our services, we use your contact details to start and maintain communication with you until the point where you request for your details to be deleted or destroyed.
To comply with a legal obligation to which “The Arcade Vaults” is subject:
Any information referred to above in the section 'Personal Data We Collect' may be used to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law.
For our legitimate commercial interests:
We currently do not use your contact details for third-party marketing purposes, surveys or feedback. Mailchimp is currently used as our email platform. By clicking on “Subscribe to Newsletter” on our contact form, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy practices at https://mailchimp.com/legal/.
Use of information based on your consent:
We will only use your information for contacting you, for providing services requested by you and for recording comments/reviews etc on social media for as long as you are happy for us to do so. You can withdraw your consent for us to hold your contact information at any time.
HOW WE SHARE YOUR DATA
We may share your personal data with the following parties:
COOKIES, ANALYTICS AND PERSONALISATION
When you participate in various social media forums like Facebook, Twitter, Instagram, LinkedIn, etc., you should be familiar with and understand the tools provided by those sites that allow you to make choices about how you share the personal data in your social media profile(s).
IF YOU ARE UNDER 16 YEARS OF AGE
INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA
Please be informed that we currently do not transfer or process any personal data you provide to us to countries other than your country of residence.
“The Arcade Vaults” will take reasonable steps to ensure that your personal data are properly secured using appropriate technical, physical, and organisational measures, so that they are protected against unauthorised or unlawful use, alteration, unauthorised access or disclosure, accidental or wrongful destruction, and loss. Your personal data will be retained for as long as required for the above purposes or in so far as such is necessary for compliance with statutory obligations and for solving any disputes.
“The Arcade Vaults” retains your personal data for as long as required to satisfy the purpose for which they were collected and used for example, for the time necessary for us to process your enquiry and action any requests, unless a longer period is necessary for our legal obligations or to defend a legal claim.
You have the following rights concerning your personal data: right of access, right of rectification, right to erasure, right to restrict data processing, right to object against profiling and your right to data portability. If you would like to contact us regarding any of these rights or our use of your personal data please contact us through our website, or by email: firstname.lastname@example.org
To the extent that we are relying on our legitimate interests to use your personal data, you also have the right to object to such use (unless we can either demonstrate compelling legitimate grounds for the use that override your interests, rights and freedoms or where we need to process the data for the establishment, exercise or defence of legal claims).
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