Privacy
We value the trust that you place in us by sharing your personal data with us. “The Arcade Vaults” takes your privacy seriously and is committed to handling your personal data in a way that is fair and worthy of that trust. “The Arcade Vaults” will take all reasonable steps to protect your information from misuse and keep it secure.
We believe it is important to inform you about how we will use your personal data. Therefore, we encourage you to read this privacy policy carefully.
SUMMARY
This privacy policy explains the types of personal data we collect and how we use and protect that information:
SCOPE
This privacy policy applies to all personal data that is collected and used by us when you complete the Contact Form on the “The Arcade Vaults” website, when you call the “The Arcade Vaults” main telephone number, when you email “The Arcade Vaults”, contact “The Arcade Vaults” through our social media sites (Facebook, Instagram and Twitter) or other “The Arcade Vaults” official communication routes. For purposes of this privacy policy, 'personal data' means any information through which we can identify you, as further described below in 'Personal Data We Collect'.
WHO WE ARE
“The Arcade Vaults CIC”, 27-31 High Street Arcade, Cardiff, CF10 1BB is responsible for your personal data.
PERSONAL DATA WE COLLECT
The information we collect about you when you contact “The Arcade Vaults” about our services may include the following (jointly referred to as: 'personal data'):
GENERAL
Your contact details: Your name, postal address and other contact details, such as your telephone number and e-mail address. This is for the purposes of being able to respond to or maintain contact with you.
- Your reviews: The opinions, experiences, preferences and interests, and product or event reviews that you publish on our website or share with us online or through social media, such as your experiences and tips regarding engaging with “The Arcade Vaults”.
- Your communication data: Your requests, any complaints you may have and any other data that we receive if we communicate with you via e-mail, online or via social media.
WHAT WE DO WITH YOUR PERSONAL DATA
“The Arcade Vaults” collects and uses your personal data for the purposes set out below. Please be informed that insofar “The Arcade Vaults” already holds information about you, “The Arcade Vaults” may use that information for the same purposes.
To receive and process your enquiry regarding our services:
In order to manage and handle your enquiries (online and by telephone) and to provide you with the services you request from us, including handling your requests and processing referrals to support you in using our services, we use your contact details to start and maintain communication with you until the point where you request for your details to be deleted or destroyed.
To comply with a legal obligation to which “The Arcade Vaults” is subject:
Any information referred to above in the section 'Personal Data We Collect' may be used to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law.
For our legitimate commercial interests:
We currently do not use your contact details for third-party marketing purposes, surveys or feedback. Mailchimp is currently used as our email platform. By clicking on “Subscribe to Newsletter” on our contact form, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy practices at https://mailchimp.com/legal/.
Use of information based on your consent:
We will only use your information for contacting you, for providing services requested by you and for recording comments/reviews etc on social media for as long as you are happy for us to do so. You can withdraw your consent for us to hold your contact information at any time.
HOW WE SHARE YOUR DATA
We may share your personal data with the following parties:
Third parties in case of legal requirement. We may disclose your personal data if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe necessary or appropriate to disclose personal data to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Privacy Policy; to respond to any claims against us; and, to protect the rights, property, or personal safety of “The Arcade Vaults” or our staff, customers, or the public.
COOKIES, ANALYTICS AND PERSONALISATION
We currently use cookies, JavaScript, local storage, log files and other mechanisms to automatically collect and record information about your browsing activities and use of the Services.
SOCIAL MEDIA
When you participate in various social media forums like Facebook, Twitter, Instagram, LinkedIn, etc., you should be familiar with and understand the tools provided by those sites that allow you to make choices about how you share the personal data in your social media profile(s).
“The Arcade Vaults” is bound by the privacy practices or policies of these third parties, so we encourage you to read the applicable privacy notices, terms of use and related information about how your personal data is used in these social media environments.
IF YOU ARE UNDER 16 YEARS OF AGE
Our Privacy Policy is standard for all ages including children, adolescents and adults.
INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA
Please be informed that we currently do not transfer or process any personal data you provide to us to countries other than your country of residence.
SECURITY
“The Arcade Vaults” will take reasonable steps to ensure that your personal data are properly secured using appropriate technical, physical, and organisational measures, so that they are protected against unauthorised or unlawful use, alteration, unauthorised access or disclosure, accidental or wrongful destruction, and loss. Your personal data will be retained for as long as required for the above purposes or in so far as such is necessary for compliance with statutory obligations and for solving any disputes.
DATA RETENTION
“The Arcade Vaults” retains your personal data for as long as required to satisfy the purpose for which they were collected and used for example, for the time necessary for us to process your enquiry and action any requests, unless a longer period is necessary for our legal obligations or to defend a legal claim.
YOUR RIGHTS
You have the following rights concerning your personal data: right of access, right of rectification, right to erasure, right to restrict data processing, right to object against profiling and your right to data portability. If you would like to contact us regarding any of these rights or our use of your personal data please contact us through our website, or by email: enquiries@thearcadevaults.org.uk
To the extent that we are relying on our legitimate interests to use your personal data, you also have the right to object to such use (unless we can either demonstrate compelling legitimate grounds for the use that override your interests, rights and freedoms or where we need to process the data for the establishment, exercise or defence of legal claims).
CHANGES TO THE POLICY
We may change this privacy policy from time to time by posting the updated version of the privacy policy on our websites. We will give you reasonable notice on our websites of any material change. The “effective date” at the top of this policy indicates when such changes will take effect. We encourage you to visit frequently to stay informed about how we use your personal data.
DATA PROTECTION OFFICER - CONTACT AND QUERIES
If you have any questions regarding the processing of your personal data or this privacy policy, please contact the “The Arcade Vaults” Data Protection Officer through our website or by email at enquiries@thearcadevaults.org.uk.